![]() Ive just been in touch with a data recovery company in Now with no response! I cant even find a number to call their support Have you heard back from Lacie yet? I sent a support ticket 1 week ago ![]() Under warranty without reformatting the disk… and then use someĭecent data recovery software to retrieve what I can at home… long Im hoping I can find aĬheap way of fixing the power unit myself (or even get Lacie to do it ?850!! Which is far too much for me to spend!…. ![]() The bad news is that because the drive is build from two 500gb drivesĬonnected by a RAID, the recovery would be fairly complex and cost (I dont understand this by the way… just what he told me ![]() The drive, because a power failure (in 99.9% of cases) would wipe theĬache, which means to get the data off the drive a recovery would stillīe necessary. They’ve said that if the problem IS with the power supply unit thenĮven if this was fixed they would still have to recover the data from Ive just been in touch with a data recovery company in London and However because I use this type of software a lot it’s paid for itself many times over by now, for a cheaper option Spin Rite from Gibson Research or Stella have both very good reputations by other TR members. Personally I prefer the On Track Option but it’s anything but cheap. Win Hex should only be considered foe use by someone who knows Hex Inside Out while Davory is a great cheap General Purpose Application. While the last 2 are from the same company they are very different products. The following is a short list of the more popular Software available but by no means a full list of everything available. You generally need a drive about 3 times the size of the affected drive to save data to as well so that you don’t run out of room. With the second type of software you need to save the output to a different drive that is blank well just formatted without any thing on it to prevent overwriting existing data on the drive that the recovery is being run on. There are two types of Data recovery software the first rebuilds Partition Information which has been corrupted with use and the second actually recovered Data off the Affected Drive. If you want long term backup you need to treat them differently and only use them when they are needed.Īs for Data Recovery Software there are many different applications available but they are not cheap some are well in excess of several thousand $ so you need to understand that things are like this and they are expensive either in initial purchase or Time to use the software. But again only run the drive/s in the USB Enclosure when it’s needed not all the time as this shortens the life of both the drive and enclosure.Įxternal Drives are not permanent Backup devices they are just there for convenience so you need to treat them as such. So removing the drive/s and fitting to a USB Caddy will allow you to see if it is the drive/s or the Enclosure. It is also possible that the electronics inside the enclosure have been damaged by Heat. Now to your problem if you left this unit running all the time then the most likely thing is that the Drive/s have failed these devices get hot when running and heat and vibration kills HDD very quickly. I’m surprised that the company doesn’t honor their Warranty after the unit has been to a Data Recovery House all the HDD Makers support this option without a second thought but you do have to provide proof that the Recovery Company has worked on the drives. Without realizing things have gone from bad to worse very quickly. I am at my wits end as I have loads of music and photos on the drive, has anyone got any ideas how to find the drive initially as I find it hard to believe (don’t want to believe!)it is knackered, or failing this, some data recovery software. They then helpfully told me of two data recovery companies I could use but that if I did so my warranty would be void! This I told to Lacie who said they could fix the drive under warranty but I will lose all the data on it. The light on the front is on permanently. When I rebooted the drive Windows still did not recognise it and now I cannot turn the drive off unless I physically unplug it. I contacted Lacie who told me to do a factory reset (this involved just pressing the buton on the front in various combinations) which would retain all my data, which worked fine. I have tried connecting directly to my laptop via USB but Windows is not recognising it at all. It worked perfectly up until recently when it seems to have droppped off the network completely. I have had a Lacie Ethernet Disk Mini NAS for almost a year now and it houses all the music I own.
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